Our services

Three closely connected practices. Most clients use all three, because the team that monitors your systems is the same team that advises on them and sources what replaces them.

Service 01

Managed Services

Your IT department, without the payroll.

We take ongoing responsibility for the health of your systems ; the routine, unglamorous work that prevents most outages from ever happening. Rather than waiting for something to break, we monitor continuously, apply updates on a schedule, and watch the warning signs that precede a failure.

When your team does need help, they contact one place and reach someone who already knows your environment. No repeating the same background to a new technician every time.

Remote support On-site support Proactive monitoring Vendor coordination

Typically included

24/7 monitoring of servers, workstations and network equipment
Operating system and application patch management
Endpoint protection, anti-malware and threat response
Backup configuration, monitoring and tested restores
Helpdesk for staff ; remote screen-share and on-site visits
Computer repair, diagnostics and hardware replacement
User account, mailbox and permission administration
New employee onboarding and departing employee offboarding
Microsoft 365 and Google Workspace administration
Coordination with your internet, phone and line-of-business vendors
Asset inventory and documentation of your environment
Regular review meetings covering what happened and what's next

Service 02

IT Consulting

Clear advice, given in plain language, before the money is spent.

Consulting is where we help you decide ; what to prioritise, what to replace, what to leave alone for another year. We assess what you have today, identify the risks and bottlenecks that matter to your operations, and lay out options with the trade-offs made explicit.

Our recommendations are not tied to a single manufacturer. If the right answer is to keep what you have and spend the budget elsewhere, that is what we will tell you.

Assessments Network design Cloud planning Technology roadmaps

Where consulting helps

Infrastructure and security assessments with a written findings report
Network architecture and structured cabling design for new or expanding offices
Office moves, build-outs and second-location planning
Server, storage and virtualisation planning
Cloud migration strategy ; what should move, what should stay, and why
Business continuity and disaster recovery planning
Multi-year technology roadmaps and budget forecasting
Software selection and licensing strategy
Vendor evaluation and independent second opinions
Project management for upgrades and migrations

Service 03

Hardware & Software Procurement

Advice first, part numbers second.

This is where we differ most from a typical reseller. Most suppliers wait for a model number and ship a box ; which is fine if you already know precisely what you need, and a problem the rest of the time. We start from the business need, described in ordinary language, and do the research ourselves.

Tell us what the work involves ; who uses the equipment, what software it has to run, what it needs to connect to, how long it should last ; and we compare the options on specification, compatibility, warranty terms, product lifecycle and total cost. You get a recommendation with the reasoning behind it, and alternatives if the budget needs to flex.

That research matters most for people who are not technical and should not have to be. And we finish the job properly: equipment arrives configured, we install it on-site, migrate the data, and train the employee who will use it.

Needs-based research Vendor-neutral On-site installation Employee training

What we source

Desktops, laptops, workstations and thin clients
Servers, storage arrays and backup appliances
Switches, routers, firewalls and business Wi-Fi systems
Monitors, docking stations, printers and scanners
Uninterruptible power supplies and rack hardware
Cables, adapters, peripherals and everyday accessories
Operating system, productivity and security licensing
Renewals, subscriptions and warranty extensions

How an order runs

You describe the need ; no part number required
We research and compare suitable options
You receive a recommendation with the reasoning and any alternatives
We place the order and track it through to delivery
Equipment is configured, installed on-site and the user is trained
Assets are added to your inventory and covered by ongoing support

Also on the menu

Individual jobs, not just contracts

Existing clients call us for these constantly ; and we take them on as standalone projects for approved businesses too.

Computer repair & diagnostics

Hardware faults, failing drives, thermal problems and software corruption ; diagnosed and repaired at our Fullerton workshop or at your site.

Computer & network upgrades

Memory and storage upgrades, operating system migrations, switch and firewall replacements, cabling, and Wi-Fi coverage that reaches the whole floor.

On-site & remote technical support

Scheduled visits, call-outs when hands are needed on the equipment, and fast remote sessions for the problems that just stop someone working.

Not sure which of these you need?

That is exactly what the first meeting is for. We'll look at your setup and tell you honestly where the effort is best spent.

Request a meeting 714-640-6060